Call Center Program

Thanks to Elektraweb Call Center Solutions, you can collect the calls of all your customers who contact you via phone, whatsapp, web page and social media on a common platform, and enable your team to contact them and inform them and receive special requests.

Gather All Your Calls on One Platform

Whatsapp:

You can automatically record incoming messages and requests to your Whatsapp account

Social Media:

You can see messages from your Facebook, Instagram, LinkedIn, Twitter accounts on your screen

Website:

You can easily transfer the chat section and "Call Me" forms on your website to the system and share rates and availability instantly

Phone:

All incoming calls to your Call Center are recorded and saved in the CRM database

Let Your Call Center and CRM System Work Integrated

Guest information, Hotel name, Contact method, Call Direction, Call Channel and Reference information appear on a single screen
Information about the past calls, requests, past reservation requests, hotel stays and future reservations of the calling guest can be easily accessed
If there is a job or task requested by the guest, the request can be created or the comment can be recorded
Survey forms can be sent to measure guest experiences

Manage All Discount, Promotion, etc. Approvals in Your Call Center

Requests for discounts, special promotions, etc. recorded by the call center team are digitally shared with managers and the approval received is also digitally recorded. The system works integrated with loyalty management. Pre-booking, sending payment links, payment tracking, confirmation and online check-in emails are sent automatically.
The smart system, which ensures that your calls turn into reservations at a high rate, also reports the calls that do not turn into sales and analyzes the reasons.

Calls and Reservations

With Elektraweb Call Center Solutions;
- No call will go unanswered,
- Your booking rate will increase,
- Increase your customer satisfaction

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