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Reputation Management

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Take Your Online Reputation to the Top with Elektraweb Reputation Management!

Professionally manage your hotel's online reputation with the most advanced artificial intelligence technologies and build a strong and trustworthy image in the digital world.

 

What We Offer

  • We instantly collect and analyze reviews from platforms such as Google, Tripadvisor, Booking, Expedia.
  • We automatically classify the comments, translate them into your language and score them as positive/negative.
  • With our artificial intelligence-supported tools, you can provide professional responses to your guests in their own language with a single click.
  • It provides a quick solution by instantly reporting the negative comments of the guests who are still staying at your hotel.
  • With detailed performance analysis, you can easily discover areas that need improvement.
     

 

 

Why Elektraweb Reputation Management

With Elektraweb, you can easily manage your online reputation from a single point and continuously increase your guest satisfaction.

When you use reputation management within Elektraweb, the comments made by the guests remain in the guest cards so that you know and better meet the needs of your guests on their next visit.

Unlike competitors, Elektraweb categorizes and scores these comments according to your departments and your criteria in that department instead of just translating and answering comments. Thus, with Elektraweb, you can analyze comments in more detail and identify the issues that fail in departments and receive complaints much more easily.

 

Professional and Instant Communication with your guests in their own language

ElektraWeb Reputation Management also takes your guest communication to the next level:

  • Artificial Intelligence Supported Response Drafting: Thanks to our AI-powered response assistant, professional and personalized response drafts are prepared within seconds in your guest's language, in line with your hotel's corporate identity. This shortens your response time and helps you maintain brand consistency.
  • Satisfaction Increase with Instant Response: The system notifies you instantly when a new review is posted about your hotel. If the guest who left the review is still staying at your hotel, the relevant departments and teams can be notified immediately. In this way, you have the opportunity to resolve any possible dissatisfaction before the guest leaves the hotel and turn their experience into a positive one.

 

Comprehensive Performance Dashboard

All this valuable data comes to life on an interactive "Analytics" screen. On this screen

  • You can clearly see the number of positive and negative comments you received in the date ranges you set, the source-based distribution of these comments (Google, TripAdvisor, etc.) and the average score of each source.

 
  • You can examine the success rate of each department (Reception, Restaurant, Housekeeping, etc.), the number of comments it receives and detailed criteria-based analysis in detail.

 

  • Regardless of departments, you can track the performance of critical satisfaction criteria such as 'Quality', 'Speed' and 'Service' across the hotel and instantly identify the key factors that decrease or increase satisfaction.
 

 

  • You can benchmark source analytics based on both direct guest ratings and in-depth content analysis by our AI assistant.

 

  • By monitoring the number of comments you receive on a daily basis, you can keep track of instant changes and your periodic performance.
  • You can see your market position more clearly by comparing the number of reviews and scores with other hotels in your area on a daily basis.

 

Continuous Monitoring, Instant Information

  • 24/7 Non-stop Comment Scanning: Our Reputation Management module continuously scans online platforms for you. It does not miss any comment, instantly transfers every feedback to our system and allows you to take immediate action when necessary.
  • Instant New Comment Alert System via Email: As soon as a new comment is transferred to our system, a comprehensive notification is sent to the e-mail addresses you specify. In this e-mail, critical information such as the source from which the comment came, how many positive or negative comments were received, the content and ratings of the comments can be quickly viewed.

 

This way, you will always know about your hotel's reputation, even when you are out of the office.

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