With Elektraweb’s advanced CRM System, you can collect all guest requests coming through WhatsApp, website, email, and social media together with calls received at the call center on a single platform called the Reservation Request System. Calls in the Reservation Request System are evaluated based on guest CRM and loyalty point information, and the most suitable offer is prepared for the guest.
Thus, no call goes unanswered, your reservation rate increases, and customer satisfaction rises. For this reason, the best hotels in Turkey that make direct sales use Elektraweb technology.