Elektraweb paves the way for transformation with artificial intelligence in hospitality ((http://www.n24.com.tr) - 04/12/2024)

Elektraweb-powered artificial intelligence applications are revolutionizing service processes in the hospitality industry.

The use of artificial intelligence-based systems in the field of hospitality is becoming increasingly widespread. Artificial intelligence solutions, especially those integrated with Hotel Management Systems, not only offer operational convenience, but also enable a faster and more harmonious response to guests' expectations. Applications developed in this context automate many processes from reservations to in-room services, while contributing to both cost control and efficiency.

The role of artificial intelligence in hospitality is growing

Turkey-based software companies such as Elektraweb play an important role in the development of technological applications in this field. Kemal Oral, President of Elektraweb Technology Development Group, made important evaluations on the future of artificial intelligence in hotel management and stated that "Data, emotion and service will be intertwined in the hotel management of the future with artificial intelligence". This statement shows that not only a technical transformation in the understanding of service, but also a structure that analyzes human behavior and emotions will be integrated into the sector.

Digital harmonization from booking to check-out

Thanks to the possibilities offered by artificial intelligence technologies, guests can access many services before they even step into the hotel. Recommendations based on past preferences, check-in via mobile devices and automation of payment processes are among the priority steps in the digitalization journey of many hotels today. Hotels are making extensive use of data analytics and automation systems to provide a more sustainable and individualized experience for their guests. In particular, AI-powered reservation assistants are able to communicate with guests 24/7, finalize reservation transactions and provide the information needed instantly.

Competition in the sector is shaped by service quality

Today, competition is not only based on price, but also on service quality and experience. The personalization possibilities offered by artificial intelligence allow hotels to simultaneously improve service quality and simplify operational processes. This is a strategic opportunity, especially for hotels that want to win the loyalty of their guests. Many hotels in the sector now consider artificial intelligence-supported systems not only as supportive tools, but also as a direct part of their operations.

The investments of local technology companies such as Elektraweb in this field stand out not only in terms of software development, but also as one of the determining factors in the technological transformation of the hospitality industry.