Hillside Beach Club Improves CRM and Call Management System with Elektra OPEX

Hillside Beach Club uses Elektra OPEX application for 2 main service titles; CRM and Call Management. This system at Hillside is a first in the sector with the fully integrated use of Front Office, CRM and Call Management systems. Elektra OPEX Call Management is an advantageous system especially for the housekeeping and technical departments to provide fast and error-free services. All personnel are equipped with professional mobile devices. No matter where the personnel are, they can instantly follow the calls related to them and can also open calls themselves. Thanks to this system, the need for an order taker is completely eliminated. All calls are included in the system with information such as the day, time, by whom, on what subject, content, which departments and people they concern, and the anticipated response time. This also paves the way for the creation of automatic work orders.For example, if a light bulb needs to be changed in a room, a call can be placed by housekeeping and a work order can be automatically generated for the technical department. Hillside's "No Job Unfollowed" approach has also permeated Elektra OPEX's call management system. After the call is opened, if it is not processed or resolved within the time stipulated by the system, warning e-mails are automatically sent first to the department manager and then to the business manager when it exceeds the acceptable time. Elektra Opex's CRM module is a system that completely prioritizes customer satisfaction. All information entered on the guest card is archived and work orders are automatically sent to all relevant departments in case of a new reservation.For example, the preferred daily newspaper, orthopedic bed request, revisions to be made in the room in relation to the guest's allergic condition, or gifts to be presented to regular guests...etc. Bringing their innovative and pioneering approaches in their sectors into cooperation with a project implemented for the first time in Turkey, Hillside and Elektra Opex are rapidly moving towards becoming an international technological reference in hotel management, CRM and call management.