SPA & Wellness Concept Facilities Are of Special Importance to Us (Tourism&Investment October 2015)

As Talya Bilişim, we have been offering technological solutions for the tourism sector for more than 20 years under the brand "Elektra Hotel Management Systems". Spa & Wellness concept facilities are of special importance for us since many different technological solutions can be used together. Like all our modules, our Health & Spa program is fully integrated with Elektra Front Office and Accounting modules... At the same time, we are able to integrate our Kimlikokurproduct, which has an unparalleled accuracy and speed in reading European Union IDs, passports and Turkish Identity Cards, directly into our SPA module. In addition, we provide the opportunity to use CRM applications, which are indispensable leading actors in marketing activities, together with our SPA module.With the "Elektra CRM and Operations Management Program", we are able to significantly increase guest satisfaction in all facilities that implement the ISO: 10002 Customer Satisfaction System. In our facilities, solutions that eliminate the use of money or member cards are often preferred for extra expenses. For example, retina or fingerprint readers can be used for paid services such as food and beverages. The expenditure made using a retina or fingerprint reader is simultaneously reflected in the member account in the Elektra Health & Spa Program and in the guest's room account if the SPA center is operated by the hotel. Thus, we provide great convenience both to the business by getting detailed information for expenditure analysis and to our guests as we save them from the burden of carrying money or cards. Thanks to the entry and exit control made with the Elektra Health & Spa Program, the business can make timely campaigns.For example, if the number of customers coming to the business at noon is not at a satisfactory level, it can be made attractive by preparing a special campaign for housewives. With turnstile or card door integrations, we ensure that the campaign is tracked through the system. With the CRM program integration, on special occasions such as birthdays, wedding anniversaries, etc., celebration or gift massage notification sms and e-mails are automatically sent via Elektra Health & Spa, thus keeping the customer continuity and satisfaction of the business at a high level. With the increasingly widespread life coaching application, which has been on the agenda recently, interest in Spa & Wellness has also increased. People are given personalized sports - diet programs related to the areas they are uncomfortable with.We also help Spa&Wellness units in this follow-up as software. The body measurements of the person and the special programs to be applied are stored in Elektra Health & Spa Program. Reports and graphs of the person can be easily retrieved from the system at any time. Mobile applications have become an important factor in the Spa & Wellness market as in every field. It is now possible to make appointments, fill out questionnaires, place orders, etc. from tablets and smartphones in a digital environment. The integration of Elektra and CRM applications opens the doors to significant advantages for facilities. Ekin MAVI - Talya Bilişim Public Relations Officer